Returns & Exchange Policy

Last updated: 30 October 2026

Exchange first

We want you to love every piece you buy from Earth Revibe. If something is not right, raise a request within 72 hours of delivery. We are an exchange-first store: our first answer is always a free size or colour exchange, with free doorstep pickup and free re-delivery, because a swap gets the right piece to you far faster than a refund can. If an exchange genuinely will not work for you, you can choose store credit or a refund as set out below.

Your options

Exchange (our default) — swap for a different size or colour of the same product, or for a different product altogether, subject to availability. Your first exchange on an order is free, including doorstep pickup and re-delivery.
Store credit, plus a 10% bonus — we issue the full value of the item plus 10% as an Earth Revibe credit code, within 24 hours of the returned item reaching us and passing inspection. It is valid for 12 months on anything on the site.
Refund to your original payment method — the value of the item minus a return processing fee of ₹149 per item, which covers reverse pickup and handling. The exact amount is shown on the request page before you confirm.

When we got it wrong, there is no fee. If the item arrived damaged or defective, has a quality fault, or is not the item you ordered, you get the full value back — see the section on damaged, defective or incorrect items below.

The 72-hour window

The window runs for 72 hours from the moment your order is marked delivered by the courier, not from the day you ordered. It is a firm cut-off — once 72 hours have passed, the request page will show your delivery date and will no longer accept the order. Please open the item and check the fit on the day it arrives.

Eligibility

To be eligible, the item must be:

Unused, unwashed and in its original condition
In its original packaging with all tags attached
Raised within 72 hours of the delivery date — a firm cut-off
Accompanied by the original invoice or order confirmation

Not eligible:

Innerwear, socks and accessories
Customised or personalised items
Items showing signs of wear, washing or alteration
Items without original tags and packaging

Sale items are exchange only. A piece bought at a sale price can be swapped for another size or a different piece, but cannot be returned. Items bought with a discount code have the same options as any other order: an exchange, store credit, or a refund to the original payment method.

How to raise a request

Everything happens on one page — no account or login needed.

Open Exchange or Return and enter your order number with the email or phone you used at checkout.
Pick the item you want to change.
Choose your new size or colour. Live stock is shown against every size, so you only ever see what we can actually send today. You can also swap for a different product.
If none of that works for you, tap “An exchange won’t work for me” on the item and pick a reason — that reason is read by us, not by a machine, and it is how we fix sizing and quality. If the reason is a quality fault, damage or a wrong item, you will be asked to add 2–3 clear photos of the issue.
Choose store credit or a refund to your original payment method. Both options show the exact amount you will receive.
Confirm. You get a reference number straight away, and we message you on WhatsApp with the pickup slot. Our courier partner collects the item from your address within 2–3 business days.

Prefer to speak to someone? Email us at contact@earthrevibe.in or WhatsApp us on +91 93130 99659 (Mon–Sat, 10 AM – 7 PM IST) with your order number, and we will raise the request for you.

Exchanges

Want a different size or colour? We are happy to exchange your item, subject to availability. Your first exchange on an order is free; standard shipping charges apply to any additional exchange on the same order. Once the returned item reaches us and passes inspection, the replacement is dispatched within 24–48 hours.

If the size or colour you want is not available, you can choose store credit (item value plus 10%) or a refund to your original payment method (item value minus the ₹149 return processing fee).

Store credit

Store credit is sent to you by email and WhatsApp as a code for the full value of the returned item plus a 10% bonus. It is valid for 12 months, can be used across more than one order, and is not redeemable for cash.

Refunds

Where you choose a refund, we notify you by email once we have received and inspected the returned item. A return processing fee of ₹149 per item is deducted, except where the item was damaged, defective or incorrect. Approved refunds are processed within 5–7 business days.

UPI and wallet payments: refunded to the original payment source within 2–3 business days.
Credit and debit cards: refunded within 5–7 business days (your bank may take up to 10 days).
Cash on delivery orders: refunded by bank transfer. Please share your UPI ID or bank details when you raise the request.

Damaged, defective or incorrect items

If you receive a damaged or defective item, an item with a quality fault (for example a stitching or fabric defect), or the wrong item, raise it within 48 hours of delivery with 2–3 clear photographs of the issue. We will arrange a free return pickup and send you a replacement or a full refund, whichever you prefer, with no processing fee. This applies to every order, including items bought on sale or with a discount code.

If our inspection does not find the reported issue, the request is handled as a regular return and the store credit or refund options above apply.

Return shipping

Doorstep pickup is free on all eligible requests. Our courier partner will collect the item from your address. Please make sure the item is packed securely in its original packaging.